Expo 2024 – Management

Practice managers are vital to the successful running of GP surgeries. You’ll manage the business and operational aspects of the surgery, making sure that patients are at the centre.

A general practice (GP) surgery is a patient’s first and most frequent point of contact with the NHS and you’ll be responsible for its smooth running. You could have a team of ten GPs and other clinical staff, with as many as 20,000 registered patients.

Life as a general practice manager

You will be involved in a wide range of activities, including:

• business planning
• handling financial systems for the practice, including payroll
• selecting, training and supervising non-clinical staff
• developing and supervising appointment systems that work well for patients and clinicians
• ensuring accurate records are kept, and liaising with local health organisations such as Integrated Care Boards (ICBs), Primary Care Networks (PCNs)
• developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services

How to become a general practice manager

The exact requirements for individual practice manager vacancies can be found in the job descriptions and person specifications used to advertise job vacancies.

Visit the websites of these organisations for further information about a career in practice management:

• Institute of General Practice Management 
• Association for GP Practice Managers and non-clinical professionals in healthcare management industry – PMA
• Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR)
• Institute of Health and Social Care Management